Introduction
Luvo Pet ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our mobile application.
Information We Collect
We collect the following types of information:
- Account Information: When you create an account, we collect your email address and authentication data through Apple Sign-In or Google Sign-In.
- Pet Information: Photos you take of your pets, pet profiles you create (name, species, breed, weight), and scan history.
- Usage Data: Information about how you use the app, including features accessed and scan frequency.
- Device Information: Device type, operating system, and app version for troubleshooting purposes.
How We Use Your Information
We use your information to:
- Provide AI-powered pet health analysis
- Create and maintain your pet profiles
- Track your pet's health progress over time
- Generate personalized diet recommendations
- Improve our AI models and app functionality
- Provide customer support
Data Storage and Security
Your data is stored securely using Supabase, a trusted cloud database provider. We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Third-Party Services
We use the following third-party services:
- Supabase: For secure data storage and authentication
- RevenueCat: For subscription and purchase management
- Apple/Google: For sign-in authentication
- OpenAI: For AI-powered pet health analysis
These services have their own privacy policies governing their use of your data.
Data Sharing
We do not sell your personal information. We only share your data with third-party services as necessary to provide our app's functionality. Your pet photos and health data are never shared with other users or used for advertising purposes.
Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate data
- Delete your account and all associated data
- Export your data
- Opt out of non-essential data collection
Account Deletion
You can delete your account at any time through the app's Settings menu. When you delete your account, all your personal data, pet profiles, and scan history will be permanently removed from our servers within 30 days.
Children's Privacy
Our app is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will delete that information promptly.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Email: luvopetscanning@gmail.com